SECURE ONLINE PAYMENTS The visitor on our website please take a note that your name, email address and other personal information submitted on our website may be stored with us and may also appear on the website. Like other platforms our server log files also receives general information such as IP address of the visitor, cookie etc. For the financial transactions by debit card, credit card and netbanking ARCNET BROADBAND SERVICES uses a 3rd party secure payment gateway provided by “PayU” and the card details are ‘not stored’ with ARCNET BROADBAND SERVICES, instead the information is securely stored and encrypted with Visa/MasterCard.
Refund and Cancellation Policy
As a responsible organization & service provider, we're fully committed to show justice to the service and offers. In case if you're not satisfied with our service offered and decided against continuing, we'll refund the complete amount within 7 working days.
Our condition for providing a new connection in a particular location is primarily based on feasibility test report from our technical team in that respective area. Depending on the feasibility report of the location , we offer our services.
Customer Satisfaction Costs
When you avail our services, and if you are, for any reason, not entirely happy with our services, We cheerfully issue a refund for the same after deducting applicable taxes, we offer a quality service everyday to our satisfied customers, and our service is second to none. If you are demanding for a refund, please tell us why you're requesting for the same, We take customer feedback seriously and use it constantly to improve our quality of service (QOS). Refunds are not being provided for services delivered in full such as Installation charges, A refund is approved provided, the customer returns the installed devices and other related accessories, Refunds are being processed within a period of 7 days.